Equipment We Support
POS Terminals
- NCR RealPOS
- Wincor Nixdorf
- Toshiba Touchscreen
- IBM SurePOS
Self-Checkout (SCO)
- NCR Fastlane
- Diebold Nixdorf
- Toshiba TCx Wave
- Custom SCO builds
Scanners
- Honeywell barcode
- Zebra Symbol
- Datalogic
- 2D imaging scanners
Receipt Printers
- Epson TM series
- Star Micronics
- Citizen thermal
- Impact dot matrix
Payment Devices
- EFTPOS terminals
- Verifone pinpads
- Ingenico readers
- Contactless devices
Specialty Devices
- Customer displays
- Pole screens
- Label printers
- POS peripherals
Why Retail Vendors Choose Us
Retail Safety
Experience with national supermarket safety protocols, onboarding processes, and in-store compliance requirements.
After-Hours
Early morning, overnight, and weekend support available for minimal customer disruption during retail/trading hours.
NCR Experience
Hands-on experience with NCR RealPOS and Fastlane SCO systems. Peripheral troubleshooting and swap-outs.
Typical POS Support Tasks
Break/Fix Support
- Receipt printer jams and paper replacement
- Scanner connectivity and replacement
- EFTPOS terminal swaps and basic troubleshooting
- POS terminal hardware issues and replacements
- Peripheral cable and mounting fixes
- Customer display and pole screen swaps
Rollout & Installation
- New POS terminal installations and configurations
- Self-checkout lane deployments
- Multi-store peripheral swaps (like-for-like)
- Payment terminal upgrades
- Cable management and device mounting
- Return and disposal of old equipment
POS Support Pricing & Models
Standard Rates
Business hours (Mon-Fri)From $140/hr
After-hours & weekendsPremium rates
Melbourne metro/CBD$0 TRAVEL FEE
*Minimum charge: 1.5 hours. Regional Victoria: Travel fees apply (see below).
Volume Benefits
- Volume discounts: 5% off for 10+ hours/month
- High-volume clients: 10% off for 20+ hours/month
- Multi-site coordination: Optimized routing for regional clusters
- Retainer agreements: Priority dispatch and fixed costs
Regional Travel Charges: Quoted per job based on distance from nearest service hub. We group jobs where possible to split travel costs between clients.